Tuff Monkey Equipment

We design and manufacture Tuff Monkey Equipment™ products to outperform all other sandbag products available. We warranty our products to be free of defects in materials or workmanship.

We offer a 30 day money back return, with a full 12 month warranty for exchange or repair only due to manufacturer defect. Items that have been worn, washed or obviously abused will not be accepted for an exchange or refund. This limited warranty excludes damage resulting from improper care or handling, accidents, modification, unauthorized repairs, normal wear, or other causes which are not defects in materials and workmanship. No repairs or exchanges on bags that are overfilled, used inappropriately, or filled with alternative substances.

Write a detailed note on your invoice or receipt of purchase explaining your return preferences (refund or exchange) and why you are returning the item. Once we receive your package we will make the necessary corrections and your return/repair/exchange will be completed within the following week. All refunds will be credited to the payment form used for the original purchase. Allow 5-7 days for return shipping. We reserve the right to decide whether the product should be repaired or replaced. If you have any further questions feel free to contact us at zachary@tuffmonkeyequipment.com.

Please send all returns to:
Attn: Warranty Dept.
TuffMonkeyEquipment LLC
5265 Upper Olalla Rd

Winston, OR 97496

We cannot accept C.O.D. deliveries. You must include a return address on any package sent to Tuff Monkey Equipment LLC. Any package received without a return address on the outside of the package will not be processed and Tuff Monkey Equipment LLC will not replace the contents of the package.

SHIPPING PROCESS

All online orders are shipped UPS www.ups.com. Domestic shipments will take 3-5 days to be delivered and International shipments are sent Fedex and take 6-10 days to be delivered. Once the order is shipped you will receive a confirmation email with tracking information. All inquires to be sent zachary@tuffmonkeyequipment.com